MasterCard® Debit Card

Life is busy enough without fumbling with cash, taking time to write a check or contemplating monthly credit card fees. Your time is valuable, so simplify your life and use your Pioneer Bank debit card for everything, everywhere, every time. Why use a debit card? Because, one card can handle all your purchasing needs.

• Your debit card is accepted virtually everywhere you use cash and many places where checks aren’t accepted.
• Use your debit card for quick, every day purchases such as fuel or groceries, even online shopping.
• Maintain a healthy budget; funds are withdrawn directly from your account.
• Set up automatic withdrawal to pay monthly fees such as a gym membership or Internet service.
• A personal identification number (PIN) helps protect against fraud.

Take full advantage of your debit card and live your life. Don’t have a debit card? Contact Pioneer Bank at 1-800-326-4424 today.

 MasterCard Identity Check

Text Fraud Alerts

Text fraud alerts are here for debit cards

Keeping your account safe and secure is our highest priority. We partner with SHAZAM, our debit card processor, to implement a fraud management solution powered by FICO® Falcon® to help protect your debit card against fraudulent activity.

We provide Text Fraud Alerts as part of our debit card protection program. You’ll receive text alerts when suspicious activity is detected on your Pioneer Bank debit card. If you receive a “fraud alert,” reply "Yes" or "No" to confirm or deny the activity. If you reply "No" (the activity is fraudulent), you’ll quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account. We’ll also automatically block your debit card to prevent any additional fraudulent activity.

If you reply "Yes" (the activity was legitimate), you can continue to use your debit card as normal. If you don’t reply to the text, or your phone number is not a mobile number, we’ll attempt to reach you via automated voice call.

Text message alerts from Shazam: 72718
Automated phone calls from Shazam: 855-219-5399

Make sure to save these numbers to your contacts, so you don’t miss any alerts. This added protection to your debit card is automatic and text message alerts are free. To ensure we can reach you promptly if fraudulent activity is suspected, we’ll need to have your current contact information on file including phone number(s) and address. Please contact Pioneer Bank at 1-800-326-4424 if you have any changes in this information. We’ll keep your information completely confidential.

If you have any questions or ever see a suspicious transaction on your debit card, please call Pioneer Bank at 1-800-326-4424. Always use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised.

Important: We will never request card or account information via text, phone or email.

Debit Card Assistance

Reporting a lost or stolen debit card?
Business Hours: Contact Pioneer Bank at 1-800-326-4424.
Non-Business Hours: Our debit card processor Shazam will be available to assist you at 1-800-383-8000 to report your lost or stolen debit card. You must collect as much of this information as possible, so you can verify your identity and debit card via phone to Shazam:

• Name, address and birthdate
• Social security number
• Pioneer Bank routing number - 075904445
• Card number, if possible
• Receipt with card's last 4 digits, if possible
• Last transaction from card, if possible

Suspect fraudulent charges on your debit card?
Contact Pioneer Bank at 1-800-326-4424 or our debit card processor Shazam at 1-866-508-2693 in a timely manner.

Receiving text message alerts about possible fraudulent activity on your debit card?
If the text is from short code 72718, this is our debit card processor Shazam requesting you to verify suspicious activity on your Pioneer Bank debit card with either a "yes" or "no" reply. Texts from other short codes aren't from Pioneer Bank. Important: We will never request card or account information via text, phone or email.

Receiving automated phone calls about possible fraudulent activity on your debit card?
If the caller is from 855-219-5399, this is our debit card processor Shazam requesting you to verify suspicious activity on your Pioneer Bank debit card with either a "yes" or "no" reply. If you do not respond via text to the text fraud alert from Shazam or if you are a non-mobile phone user, someone from Shazam will contact you via automated phone call. Automated phone calls from other numbers aren't from Pioneer Bank. Important: We will never request card or account information via text, phone or email.

Prefer a Customized PIN?
Yes, Pioneer Bank offers a customized debit card PIN. Contact Pioneer Bank at 1-800-326-4424 for assistance.